Close

Empty Cart

Shop now

Hygieia Questions

How can Hygieia help us?

Hygieia provides expert assessment and solutions for safety and sanitation concerns involving air, surfaces, and water. We also provide cleaning and maintenance of HVAC (Heating, Ventilation, and Air Conditioning) units.

Can we book an online consultation or is an on-site visit required?

We can do an initial online consultation then our Hygieia Experts will be able to assess from there if an on-site visit is needed to determine the best solution to your concern.

What is covered during an on-site visit?

Our Hygieia Experts will conduct an ocular inspection of the area and/or units where any of our products will be situated or installed.

Do you offer a corporate discount? Or special rates for NGOs?

We are always open to providing our clients with convenient payment terms depending on the volume of their order.

Can we request a demonstration session of your products before making a purchase?

Absolutely! Our products and services are carefully evaluated and curated by our Hygieia Experts before we officially carry them here in the Philippines. We are more than happy to showcase what these products and services can do so that you can be assured of its quality and effectivity.

Are your products easy to use?

Hygieia products always come with a user-friendly manual as well as the option to request a full product training for those who will handle the units.

Do you provide after-sales support?

Hygieia is known among our clients to have excellent customer service and after-sales support. We are always more than happy to assist our clients with their needs concerning products and services purchased from us.

UV Care Industrial Questions

Are you affiliated with the consumer brand of UV Care?

We are an official distributor of UV Care products, especially industrial products that require installation.

What can we purchase from you that we can't from UV Care Philippines?

We are the exclusive distributor of UV Care AHUs and the official manufacturer of UV Care powered Customized UV-C Cabinets, Customized UV-C Boxes, and our best-selling Saber UV-C Chambers.

Where are your units made in?

Ready-to-Use UV Care products are designed in California, USA and manufatured in China. Cutomized UV Care units are manufactured by Hygieia with parts from the principal UV Care brand.

Do you handle installation and maintenance or just deliver the units?

We deliver, install and provide maintenance support and services to units purchased from us.

What is the process for corporate or industrial purchases?

For corporate or industrial purchases, please send us your Purchase Order form so we can send you Terms and Conditions. If you are ready to pay upon pick-up or delivery, please send us your Order Form ahead.

How long is the processing time of orders?

Products that are available on-hand can be processed and shipped out within 3-5 working days once payment is confirmed. Products that are not on-hand or need to be ordered or custom-fabricated have varying timelines of delivery depending on the confirmation of a Purchase Order.

What are your modes of payment?

We accept online bank transfers, over-the-counter deposits, and dated check payments.

What are your payment terms?

We offer payment terms of up to 15 calendar days but an official Purchase Order is required to quality for payment terms.

How much can we customize for custom units?

Customization details are discussed during an exploratory meeting with our Hygieia Experts to determine how the unit needs to be engineered according to your specific requirements.

What is the warranty of your units?

We have 1 year limited warranty for all units excluding the UV-C bulbs in each, which only has a 3-month warranty.

Aurabeat Questions

What country is Aurabeat from?

The Aurabeat brand is founded in HongKong.

Where are the units made in?

Aurabeat units are carefully designed and engineered in HongKong by international experts and made in the Republic of Chine under global standards of quality.

Does Aurabeat have an Official Service Center here in the Philippines?

Yes, Aurabeat has an official Service Center in the Philippines located at the Hygieia Innovations and Technology building.

What is covered by your warranty?

One year warranty on parts.

This warranty will not apply if damage, malfunction or failure resulting from alterations, accident, fire, mis- adjustment of customer controls, use on an incorrect voltage, power surges, acts of God, voltage supply problems, exposure to abnormally corrosive conditions or entry by any insects, vermin or foreign objects. Unit/s with tampered or removed serial number and installed or serviced by anyone other than the duly authorized service center/installer will not be covered under this warranty.

This warranty applies only to the product in its original installation location and is voided if the product is reinstalled elsewhere or within the same premises by unauthorized installer or service center.

Hygieia shall be notified in writing during the first occurrence of all our supplied equipment trouble or failure and shall be accorded the opportunity to investigate the said equipment before any commencement of work.

How long is the processing time of orders?

Products that are available on-hand can be processed and shipped out within 2-3 working days once payment is confirmed. Products that are not on-hand or need to be ordered can take up to 30-60 days depending on date of order payment and confirmation.

When do I need to replace the filters of my Aurabeat Antiviral Air Purifier?

To ensure your Aurabeat Antiviral Air Purifier continues to be in excellent working order, we highly recommend replacing the filter every 3-6 months depending on frequency of usage.

Do you have proof that Silver Ion Technology is really effective in eliminating airborne viruses like COVID-19?

View MRIGlobal Test Report

Which brands, businesses, companies, and institutions use Aurabeat?

Where in the world can I find Aurabeat units being used?

Aurabeat Antiviral Air Purifiers are fast-becoming a household name in many countries across the world. As of completion of this website, Aurabeat can be found in the following countries: Bangladesh, Bahrain, Belgium, Buglaria, Chile, China, Denmark, Egypt, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Japan, Kuwait, Libya, Luxembourg, Malaysia, Netherland, Norway, Papua, New Guinea, Peru, Philippines Poland, Portugal, Qatar, Romania, Saudi Arabia, Sinagpore, Slovakia, Sweden, Taiwan, Thailand, Turkey, UAE, UK, USA

Tersano Questions

What country is Tersano from?

Tersano is founded in Canada.

Where are Tersano units made in?

Tersano products are made in Ontario, Canada.

What is the SAO technology that Tersano uses?

SAO stands for Stabilized Aqueous Ozone. Tersano uses advance technology to convert oxygen in air into ozone and infuses it into ordinary tap water to create a powerful cleaner, deodorizer and sanitizer without using chemicals.

How does SAO technology work?

When SAO solution is applied to a surface, the ozone (O3) is attracted to the bacteria, germs and other contaminants, since Ozone is a very powerful oxidant, it destroys the cells, DNA of these contaminants by a process called Oxidation and eliminates them with highest possible efficiency.

Where can I use Tersano?

Tersano SAO can be used in almost all types of materials and surfaces in domestic, commercial and industrial setting. Applications include carpets, stones. marble, ceramic, glass, mirrors, stainless steel and chrome,appliance, whiteboards, furnitures, hardwood, vynil etc.

Is Tersano SAO safe for people, pets and food?

Yes, Tersano SAO has no chemical added, its 100% safe to humans and pets. It is also safe to food and all food contact surfaces, Tersano SAO is classified as non rinse sanitizer and can be used for raw materials sanitation.

How earth-friendly is Tersano?

Tersano SAO has no chemical and thus no chemical residue that may eventually find its way into the country's river system. SAO residue is plain water.

How effective is Tersano in eliminating bacteria and viruses?

Tersano SAO is very effective, it kills 99.99% of germs including dangerous bacteria like the E. Coli, Samonella, Viruses including Sars Cov 2. Doctors use it to sterilize hands before surgery.

Can Tersano eliminate COVID-19 on surfaces?

Peer reviewed studies shows that the test conducted in University of Queensland, Australia of two clinical isolates of Sars Cov 2 were succesfully inactivated by using Tersano SAO solution. A similar study in Fujita Health University of Japan shows the effectivity of Tersano SAO in inactivating Sars Cov 2.

Does Tersano have an Official Service Center in the Philippines?

Yes, Tersano has an official Service Center in the Philippines located at the Hygieia Innovations and Technology building.

Do I have to have special training if I want to purchase a Tersano unit?

Tersano is user friendly, therefore a 10-minute user training is enough to fully undertand the Tersano System

What is covered by your warranty?

We provide a 1 year limited warranty on the Tersano Dispenser.

How long is the processing time of orders?

Products that are available on-hand can be processed and shipped out within 2-3 working days once payment is confirmed. Products that are not on-hand or need to be ordered can take up to 30-60 days depending on date of order payment and confirmation.

Do you have proof that Tersano really works as a cleaning solution?

View Lab tests and Certifications

Which brands, businesses, companies, and institutions use Tersano?

See Our Clients

Where in the world can I find Tersano units being used?

Tersano is fast-becoming a household name in many countries across the world. As of completion of this website, Tersano can be found in the following countries: USA, Asia Pacific region, Latin America and Europe

 

img

Added to cart successfully!